FAQ

  • What is the freight cost?
  • Why don't you offer free shipping?
  • Do you have a shop as we'd like to view titles before purchase?
  • How can I get a Quote for my school?
  • Can I purchase your resources using NDIS funding?
  • Can you recommend a resource(s) for me?
  • How can we pay for an order if we don't want to give credit card details over the internet?
  • How long will it take to get my order?
  • Are you open during school holidays?
  • Can I get a refund or replacement?

What is the freight cost?

Australian Shipping Rates:

One Flat Rate of $9.95 Australia Wide.

Purchase over $289 include FREE Shipping within Australia.

Shipping by Australia Post.

      New Zealand Shipping Rates:

      Air freighted to NZ by Australia Post. 

      Small orders up to $100  - Flat rate shipping $20.95

      Larger orders up to $550 - Flat rate shipping $29.95

      Orders over $550 - FREE shipping

        Rest of World:

        Quote available upon request.

        Do you have a shop as we'd like to view titles before purchase?

        We do not have a shopfront, however we happily provide additional photos and can chat to you about the items you are interested in on chat or by phone.

        How can I get a Quote for my school?

        Yes just order as normal and check out using the 'School Order/NDIS order' option.

        This method allows you to complete checkout without paying.

        We will then send a PDF invoice for your consideration.

        You can also email us with your request to sales@funstuff.com.au

        Can I purchase your resources using NDIS funding?

        We are not currently NDIS registered but you can still purchase resources if the NDIS participant's plan is Self Managed or Plan Managed. Please see full details on our NDIS page.

          Our resources would typically be purchased using NDIS consumables funding.

          Can you recommend a resource(s) for me?

          Our skills are in sourcing the best available resources for the target groups we service. 

          Whilst we are happy to provide product suggestions relevant to the area you wish to work on, we are not therapists and do not make therapeutic recommendations. 

          How can we pay for an order if we don't want to give credit card details over the internet?

          It is quick, easy and secure to pay by EFT (Electronic Funds Transfer)simply order as normal and check out using the 'Bank Deposit option. We will email you a PDF invoice with our bank payment details.

          How long will it take to get my order?

          We process and dispatch Australian and New Zealand orders daily and most orders are processed on the same day. We try to make sure items listed are in stock so we can dispatch your orders immediately. If items are out of stock we will advise an expected arrival time. 

          Are you open during school holidays?

          We dispatch orders all year round except over the Christmas Holidays and on Public Holidays.

          During holiday periods response to emails and phone messages may be slower but we will generally get back to you same or next day.

          Do you have a hardcopy catalogue?

          We no longer produce regular hardcopy catalogues - our range is too large and we are constantly updating it. Upon request we can send you hardcopy flyers with information on selected titles in any area you are interested in, eg. Social Skills, Autism, Dyslexia, Auditory Processing, etc.

          Can I get a refund or replacement?

          If an item you receive is faulty, please contact us straight away. Where possible we will provide a replacement for any faulty items or alternatively you can ask for a refund. If you are in any doubt as to your entitlements under this policy, please refer to the Australian Consumer Law which we fully comply with.

          Note that we do not offer refunds or exchanges if you simply change your mind. Please choose your order carefully as returned goods will not be accepted without prior authorisation (at our discretion).

          If returns are made without authorisation, costs will still be charged to your account and no credit given.

          Terms of Trade

          Freight and Shipping

          • Postage and Handling costs on all orders are at the customer's expense and are in addition to all indicated prices on this website and in any flyers, price lists, catalogues or any other materials we may produce from time to time.
          • On dispatch, we will send you an email with the freight carrier's tracking link so that you can follow-up any delays directly. Delivery issues are invariably resolved more quickly and effectively if the receiver (you) contacts the freight carrier directly.
          • Redelivery charges from our freight carriers will be passed on to you - these normally result from incorrect address details being provided or the receiver not being available and/or not responding to the freight carrier's messages.
          • You must notify us of any losses or damage in transit within 14 days of dispatch.
          • All Backorders are subject to a Freight Charge unless waived at our absolute discretion.
          • International Orders are subject to freight based on weight and destination.

          Prices and Payment

          • All prices on this website are in Australian dollars.
          • If you are in Australia, all prices on this website include GST.
          • NZ Orders can be paid by EFT in NZ dollars or by card in Australian dollars. If you would like to pay in NZ dollars, choose EFT as the Payment Method at checkout. School orders will be processed in NZ dollars if you select Purchase Order or Quote as the Payment Method.
          • Prices are subject to change at anytime. You are welcome to check current prices prior to placing an order.
          • Pre-payment is required for personal and overseas orders.

          Changing or Cancelling Orders

          • Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing.
          • We will make our best endeavours to accommodate requests for changes to your order, but once your order has been processed it will normally not be possible to change that order due to commitments already made to our supplier(s). We may, at our discretion, offer a store credit for a cancellation accepted outside of these terms.

          Returns or Refunds

          • You must notify us of any damages or defects within 30 days of delivery - this is a reasonable timeframe for you to open the parcel(s) and to check their contents.
          • For damaged or defective items, we will ask you to send a picture of the item(s) so that we can determine the most appropriate remedy.
          • It is your responsibility to advise us if you intend to reject any items, and to explain why. You will not be entitled to a replacement, refund or credit for items returned without our prior agreement.

          Special Orders

          • We are able to order resources which are not listed on our website, but for overseas titles there is a waiting period of up to 8 weeks for delivery. These are classed as Special Orders and are also strictly Firm Sale.

          Credit Accounts

          • All credit accounts are strictly 14 Days from date of invoice and are payable on the invoice.
          • No account statements will be issued.
          • An Account Administration fee of 10% of invoice value will be charged for outstanding accounts over 30 days (from invoice date) and $2.20 for replacement copies of an invoice. Accounts that exceed ninety (90) days will be forwarded to a legal representative and all additional costs associated are to be borne by the customer.
          • Please understand any credit given is a privilege not a right, not adhering to these terms of trade will result in a loss of credit and pre-payment required for future orders.
          • Any variations to these terms must be expressly agreed by both parties in advance.